Move Smart Relocation

I paid Move Smart a deposit of $1148 via electronic check on 6/11/21 for a move from Rochester NY to Houston TX. I cancelled on 6/12/21 within the 72 hours guaranteed for a refund. On 6/14/21 I received an email from the company that I would receive the refund within 30 days. It’s been 4 months and no refund. I have called customer service several times and they route to accounting who never picks up or responds to vmm. Customer service says they have no control over accounting. I want my deposit!!

Move size: Partial Move Service cost: $1148

I hired Move Smart to help me relocate from New York to Florida. Pretty simple process, they asked me what furniture I was taking and they gave me the actual price along with my car. My car was picked up the day before my move took place and they both arrived in Florida the day after I arrived. I had gotten prices lower and significantly higher, but they definitely made me feel comfortable enough to give them my business. I was actually pretty impressed with how professional the movers were.

Move size: 1 Bedroom Home Service cost: $1300

If you like being charged THREE TIMES THE ORIGINAL ESTIMATE despite sending photos of all items before the estimate, then hire Move Smart.

If you’d like your mover to show up angry, with a bullying attitude then these are your guys.

If you don’t mind having a valuable painting vandalized, slashed with a knife, this is your company.

If you’re okay with a company that gives itself two days to show up, and can’t appear on either of them, then hire Move Smart. But if not, please heed the warnings of other reviewers and stay away. I told them my mom needed to be out by the 10th, they didn’t send a crew til the 12th, causing extraordinary stress and inconvenience for all parties. And when they did show up, claimed the job was underbid and increasing the cost from $1800 to $5400.

To be clear (which Move Smart was not) this company is a broker that hires other similarly poorly reviewed companies to do the actual work. We hired Move Smart who handed us off to Superior Van Lines and/or Konami--but they are always cagy about who they were. The Konami crew showed up with a Budget Rental-branded truck.

But don’t listen to me, listen to the movers themselves: the pick up crew sent two people and one of them said of the other (the leader) that he would never work for him again because he was “too crooked”. And the unloading crew told us they could not understand why the cost was so high, when there wasn’t that much stuff.

The Move Smart/Superior/Konami entity demonstrated every one of the qualities of a scam moving company, and you should stay away from all three.

Also, contact your congressperson and tell them that legislation needs to be created to protect consumers from this type of abuse. Moving is stressful enough without the wildcard of predatory movers. It really is criminal and hits people when they are most vulnerable, and in my mother’s case, holding her possessions hostage.

Also, there should really be a zero or negative stars rating to properly rate this company. If you hire them, you'll be in for trouble.

Move size: 3 Bedroom Home Service cost: $5400

Hi my name is Michael Urbish I am here to let you know at 84 years old, I needed a full service moving company to do everything for me. They came in and packed every item in my home and then loaded the truck. I moved from San Diego CA to Cary NC to be close to my kids and grandkids. These fellas gave me great service and stayed within my budget for the move. Douglas and Daniel were very detailed and not a thing went wrong. Just moved into the new place 2 days ago and all is well. It took a week to get the stuff there, which was significantly quicker than what I was originally told. A guy names Jack kept me in the loop throughout the week and not a thing was damaged. I was terrified to Move without my wife around or the fact that I hadn’t moved in over 30 years, but I would highly recommend using Move Smart in the future to anyone looking for a quality company.

Move size: 2 Bedroom Home Service cost: $3850

This place is a deceptive company

#1 they are not a moving company they are brokers

#2 they lie

# 3 they hire crooks to move your furniture

#4 the movers load your belongings and then demand cash for more than you were quoted

# 5 if you get your belongings they will be damaged

#6 they loose your belongings after they get more money ? from you

#7 I rarely do reviews but they need to be stopped

Buyers beware ?

Move size: 2 Bedroom Home Service cost: $4300

I don’t like leaving bad reviews but this company made it clear how they handled there mistake. I reached out provide them with several quotes from other companies. When moving day was here they lied. I was charged $1,600 more then my quote. The company said to me yes we know there was an issue we fired Mike the guy who set your shipment up. We found he was messing with quotes to win business. But that’s not my fault. Instead of taking ownership they sent me nasty messages saying I signed the contract they screwed up. What he told me doesn’t matter nor does the fact you stated you know it happened. They are refusing to fix it and putting the cost on me. I had to pay since the moving company wouldn’t finish loading the last of my items till I did. They hold you hostage and then screw you. Don’t use this company. I am reporting them to the military and every other onscreen I can find. I have never in my life seen a business treat a customer this way when they clearly know they are at fault. I have emails and records showing everything. Still I get we will not do anything that it’s my fault after they already admitted they know it’s theirs.

Move size: 4+ Bedroom Home Service cost: $7700

STAY VERY FAR FROM THIS COMPANY. We were set up to move on Dec 26/27 2020. They called us said our truck didn't pass sanitation so we need to reschedule you. Our house was closing on Dec 29 and we had to legally be out but they said they would come on Dec 29, 2020. I told Sara the customer service rep that Dec 29 was the absolute deadline and if they don't full fill it I want a refund. She swore up and down no problem we promise we will come. Dec 29, 2020 comes the driver Casey calls me and says I will be to your house at 4pm and then shows up at 5pm. Then he smiles a little and says Mam please come here I need to show you something (He opens the back of his truck and there is enough for not even a 1 bedroom apartment). I said you have to be kidding me!! He said my last job took more room and I know your contract/agreement says 649 cu ft. but I only have enough room on my truck maybe for 350 cu ft. He said who ever you gave your inventory list to way underestimated your quote and you have more like 850 cu ft to a 1000 cu ft. Casey went on to say If I were you I would not put even 350 cu ft on this truck because if you put your stuff on 2 different trucks it is easier to get lost in the shuffle. Karen his supervisor got on the phone and promised to send a truck from Vegas next day Dec 30, 2020. We end up moving our own things since we legally had to be out into a moving truck ourself. Hired and paid the men, paid for moving trucks. Then we were going to park it or go to Tucson. We asked Casey can you come to Tucson same price tomorrow Karen the Sup said no problem. Then we call them on Dec 30th and they say they can't get us in until after the New Years around Jan 2/3. We would already been to our new home at that point and its way too late. We ended up having to rent a moving truck and drive our self. The manager Chris Ocean is very rude and hangs up on you. When you call to demand a refund he talks over you, won't let you get a word in edge wise and then tells you to stop calling for the refund and you're not getting one and if you continue to call he will get you for harassments. My plan now is I will be submitting a civil lawsuit and I plan on fighting for every penny back. My $790 deposit and the $500 I paid for being honest to add a few inventory items I had forgot. I plan to sue them for my money back, expenses out of pocket for doing it myself, hiring movers and moving trucks and time and aggravation. I gave them a chance to make it right and give a refund back for all the mess they caused me on my move but they refuse. I will show all the bad google reviews to the judge and let the judge decide and I will be calling the Dept of Transportation. BBB is already filed. I mean business !! no one robs of me of my hard work money and you can't legally keep someone's money when you didn't provide a service.

Service: Out-of-state move

Move size: 2 Bedroom Home Service cost: $1290

Never use this company, I will file a complaint/lawsuit on Monday

1:totalcontract is$2700 took the first payment, when signed contract on the line. the second payment will be paid when the Truck shows up and loading on the Goods.

the third payment will be loading out the delivery to the new place.

2: truck shows up late, Truck does not follow the schedule, shows up at 8;30 pm ( should be 12-5 pm),they asking $7419 more. if don't pay it, leaving, I told them all the list item in the contract it is the item in our house, it is not add on the any more item.no pay,theygone

3: when I call Move smart, no one answers the call.

4: End I have to rush to rent the truck moving by our self.

5: the person I deal with is Peter Russo, I list each item in my contract, no any item add on, he told me if you don;t have any thing add on , won;t have any extra charge,

Peter Russo

5615032424

Senior Logistics Coordinator

Move Smart

(888) 588-3451

6: after he took the money, I start call him, never answer and return the call.

7: Never use this Company. all country home owner we need fill a class-action again this company

8: The company is Cheater. and Peter Russo is a liar

9: when I back to the page to find the contract all the contract page it disappeared. empty full page, Please see attached doc.

Move Smart

Address: 449 NW 35th St #104, Boca Raton, FL 33431

Hours:

Closed ⋅ Opens 9:30AM Mon

Phone: (888) 588-3451

Move size: 2 Bedroom Home Service cost: $2700

They will tell you all the bad reviews are from people who were not accurate with their inventory. They’ll go over your inventory twice before move day. You’ll express your concerns about being over-charged the day of (because of all the reviews) and they’ll put you at ease, reassuring you. But on the day of your move when you have no other options and you’ve already put down a deposit, they will hike up your move to nearly double your original quote. Don’t take a chance- invest in better movers or get moving pods. Oh, and one of the “positive” reviews below used to picture from google images. So it’s obviously a fake review.

Move size: 2 Bedroom Home Service cost: $6500